1. Memory Card Products：

1.1 How come my device is not recognizing my flash memory card?
1.2 Are Tomato Flash cards compatible with my camera. MP3 player. mobile. PDA or other digital devices?
1.3 What is with card formatting? Do I really need to do it?
1.4 The capacity of the memory card show unstable，and can not read the data.
1.5 My devices can not detect the card after I format the card in my PC.
1.6 My device cannot recognize the full card size?
1.7 Does SD card slot the same with MMC card slot?
1.8 My card doesn’t work properly.
1.9 Can I format the card under Windows OS?
1.10 After editing the photos in the card under Window OS, the digital camera can no longer read the photos.
1.11 I formatted the card under PC and it is no longer recognized by my digital camera.
1.12 The card shows less capacity under Windows than it should be.
1.13 What does "X" speed rating means?
1.14 I receive "memory shortage” message when copy files to the flash memory card, but there still lots capacity left in the card.
1.15 What"s different FAT16 with FAT32?
1.16 I inserted my 2GB flash card into my camera, and when I check it, it only shows as 1GB. Why?
1.17 Why were my flash cards not recognized by the digital devices?
1.18 Why do some card readers not recognize my 2GB flash cards?
1.19 I plug the Micro SD card with adaptor into my computer, but it will not show up as a removable drive on my computer. Why is this?
1.20 What"s SDHC card?
1.21 What is the Class Speed Rating in SDHC cards?
1.22 Can my digital device use higher speed card?
1.23 My card reader cannot recognize SDHC card or the Operating System prompts want to format the card when attached it.
1.24 If the cards can not use on my devices (camera , mobiles , PDA , Card reader), how can I do?
1.25 The difference between SLC and MLC.
1.26 After taking the photos, I can not read the picture in the memory card with PC . Why? 
1.27 After inserting the card into the device，the data in card can not detect or format by protecting，how can I do？
1.28 Can the SDHC card downward compatibility?
1.29 What is the difference between 「Removable Disk Mode」 and 「Fix Disk Mode」 CF cards?
1.30 How can I determine if my CF card is in fixed disk mode or removable disk mode?
1.31 What is the difference between industrial CF cards and commercial CF cards?
1.32 What does the speed of the CF card mean?
1.33 What is the most important factor for you when buying memory?
1.34 What is the main difference between CF 3.0 and CF 4.1?
1.35 What is the difference between a Compact Flash? (CF) Type I and CF Type II Flash Memory card?
1.36 What is ECC?
1.37 What is DMA mode and PIO mode? What is different between them? 
1.38 If I want to use CF cards that support DMA function on the motherboard, what things should I check?
1.39 What is the difference between MMC mobile and RS-MMC?
1.40 What is the difference between Memory Stick Duo and PRO?
1.41 Symptoms indicate that a memory card may be defective?
1.42 How the Memory card data lose?

2. USB Flash Driver Products：

2.1 My USB Flash Drive does not work, the PC can not recognize the disk.
2.2 My USB Flash Drive does not work, it says, there is no disk in the drive, please insert disk to drive "X".
2.3 My USB Flash drive does not work, it says the disk is write protected.
2.4 My USB Flash drive does not work, it says the disk is unformatted, but can not be formatted by MS-Windows format command.
2.5 Is my USB drive compatible with Windows Vista? Can it support Ready Boost function?
2.6 My Mac OS didn"t detect the USB flash drive entirely.
2.7 My windows 98SE system does not recognize the USB drive after installing its driver.
2.8 If the driver would be installed correctly but Windows system still didn"t recognize the USB drive (Windows ME/2000/XP/VISTA).
2.9 I receive this message「Hi-Speed USB Driver on low speed USB port」 when I plug the USB drive into my PC"s USB port.
2.10 My USB drive shows up in the device manager, and it appears to be working properly, but I can"t see a removable disk in "My computer”.
2.11 Why does my computer ask me to format this USB drive suddenly?
2.12 After I formatted the USB drive under Windows OS, my Mac PC doesn’t recognize it anymore.
2.13 I receive「memory shortage」 message when copying files to the USB drive, but there are still lots of capacities left on the disk.
2.14 The USB drive shows less capacity under Windows then it should be.
2.15 Does the USB drive work under WIN 95/NT/CE/Mac OS 8.6?
2.16 My PC detects the Traveling disk as a security device and asking for a driver.
2.17 My system equips with 1.1 USB port, can I use it with USB flash disk 2.0?

3. Card Reader Products：

3.1 How to confirm if the computer support USB 2.0 or not?
3.2 How the confirm my storage device have the speed of the USB2.0？
3.3 Can"t Recognize by PC System?
3.4 My windows system does not recognize the USB drive after installing its driver?
3.5 How do I use a USB Reader?

1. Memory Card Products：

1.1 How come my device is not recognizing my flash memory card?
Ans：The probably is that the card has not been formatted completely for your particular device. Please try to format the card using the device’s format utility. If it still not recognized, please try to use with a USB card reader to format the card under FAT format.

1.2 Are Tomato Flash cards compatible with my camera. MP3 player. mobile. PDA or other digital devices?
Ans：Our entire cards meet the specifications and will work with any device which also meeting specifications. Manufactures of devices that use the memory can specify capacity limitations and will out of the specifications.

1.3 What is with card formatting? Do I really need to do it?
Ans：About formatting a card that insures it can be work fine with your camera smoothly. Such as computers, memory cards have files system, folders, etc. When you get the memory card and format it under the camera, it will set up the card’s way and the camera needs it to be in order to function correctly. Under the most condition, you just insert the memory card then it will be work smoothly. Most cameras will automatically put all the necessary "stuff” on the memory card, regardless of whether you’ve formatted it or not. Formatting a card is a very quick procedure, so it has suggested to do it at first time when you insert the card to your camera.

1.4 The capacity of the memory card show unstable，and can not read the data.
Ans：Please use the card reader or the adapter to read the card on PC and check the disk as following step，select the「right click」.「Content」.「tool」，execute「check mistake」and「The disk reorganizes」to check the card。And also use you camera or digital device to reformat the card. If the problem can not be solved, please contact the original distributor.

1.5 My devices can not detect the card after I format the card in my PC.
Ans：Most of digital cameras and PDAs recognize FAT16 memory cards only. When you format your card with a card reader please select "FAT" format. Meanwhile, you can also format your card with your digital camera or PDA first.

1.6 My device cannot recognize the full card size?
Ans：（1）.Using a USB card reader to format the flash card into FAT16/FAT.
（2）.Then to read the card size via the card reader.
（3）.If you can read the full size using your reader right off, but still cannot read the full size on your device, it is possible that your device does not support such a large card size. We will suggest you have to contact the device’s manufacturer.

1.7 Does SD card slot the same with MMC card slot?
Ans：Yes, the dimension of SD card is similar to MMC card. Therefore, the slot of SD card is also the same as the MMC one.

1.8 My card doesn’t work properly.
Ans：Please use the card reader or the adapter to read the card on PC and check the disk as following step，select the「right click」.「Content」.「tool」，execute「check mistake」and「The disk reorganizes」to check the card。And also use you camera or digital device to reformat the card. If the problem can not be solved, please contact the original distributor.

1.9 Can I format the card under Windows OS?
Ans：It is suggested to format the card by the device you use with it (PDA , digital camera…).If you want to format it under windows, please format it in FAT instead of FAT32 or NTFS. FAT is compatible with most of other operating systems or devices.

1.10 After editing the photos in the card under Window OS, the digital camera can no longer read the photos.
Ans：If you changed file name or format of the images with flash card inside a card reader under windows OS, the image may not be readable by the camera or software. If you want to edit the photos, please copy them to your system from the card first.

1.11 I formatted the card under PC and it is no longer recognized by my digital camera.
Ans：Most digital cameras only support FAT (FAT16). Please check the file system you used to format your card, if it is FAT32, NTFS or something else, the Flash card will be unrecognizable by the digital camera. Please reformat it into to FAT.

1.12 The card shows less capacity under Windows than it should be.
Ans：The disk shows less capacity under windows OS. It"s because for hardware manufacturer 1k=1000bytes.But for Microsoft 1k=1024bytes.That"s why a memory card 512MB shows only 499MB under Windows OS. You may check your hard disk and find that it shows less capacity under windows than it should be.

1.13 What does "X" speed rating means?
Ans：The "X" speed rating gives users a performance indicator on how fast the card can transfer images. Flash cards with higher speed rating X-speed rating are designed to perform faster. The X-speed rating can also be translated into another common measurement of performance – Mega Bytes (MB) per second of read speed. To determine the actual MB per second, you must know the value of "X" and do the math using the multiplier number and the value of X as claimed by the product.
For example: Value of X = 150 Kilo Bytes * per second, noted as 150 KB/sec.

150X = 150(multiplier) x 150KB/sec or 22.5 MB/sec,
1 KB = 1,000 Bytes;
1 MB = 1 million Bytes

Note: The speed may vary due to host and device configuration.

1.14 I receive "memory shortage” message when copy files to the flash memory card, but there still lots capacity left in the card.
Ans：This is the issue of the FAT file system. If you want to copy more then 255 files at a time, please create another folder.　Then you could copy large amount files to the folder without problem.

1.15 What"s different FAT16 with FAT32?
Ans：FAT stands for File Allocation Table, and it is the method file systems use to link addressable clusters of data to particular files. FAT16 is also known as FAT. A 16 bit binary number is used to hold cluster information which gives 65,526 clusters. A cluster is the smallest portion of space where data is stored. This system can be used on drives up to 2GB. FAT32 was created to accommodate storage capacities up to 2048GB.

1.16 I inserted my 2GB flash card into my camera, and when I check it, it only shows as 1GB. Why?
Ans：This means that your camera does not properly support 2GB flash card. In this case, do not reformat the flash card with this incompliant camera – it is a limitation by digital camera’s internal controller, which will only support up to 1GB flash card.

1.17 Why were my flash cards not recognized by the digital devices?
Ans：Please make sure the digital device can support the flash card capacity and its file system. If it is, please try to format the flash card with your digital device. For instruction on how to format the card by digital device, refer to the camera user’s manual.

Note：The flash card exceed 2GB that was formatted in FAT32 comes out, most devices don"t support FAT32 with their card slot.

1.18 Why do some card readers not recognize my 2GB flash cards?
Ans：Most card readers only support a maximum memory capacity of 1GB flash card. Therefore, using a flash card that is over 1GB will cause problems and mean that the card cannot be detected.

1.19 I plug the Micro SD card with adaptor into my computer, but it will not show up as a removable drive on my computer. Why is this?
Ans：Please verify the below points.
（1）.Insert the Micro SD card to other digital device to verify card function.
（2）.Ensure card reader function if the card was attached by card reader.
（3）.Change adaptor to verify adaptor function.
（4）.Attach other USB device to verify USB port function.

1.20 What"s SDHC card?
Ans：SDHC (SD High Capacity) are the new SD cards larger than 2GB that adhere to the SD 2.00 specification - a design that is required for cards and hosts to support 4GB to 32GB capacities. The specification was developed by the SD Association, which also defined three speed classes for speed and performance capabilities.

1.21 What is the Class Speed Rating in SDHC cards?
Ans：The SD Association defines 3 speed classes to help users identify the speed and performance of SDHC cards. The class speed rating specifies a minimum sustained write speed.
Class 2： 2 MB/s
Class 4： 4 MB/s
Class 6： 6 MB/s

Note：The speed may vary due to host and device configuration.

1.22 Can my digital device use higher speed card?
Ans：Not all cameras can support flash cards with higher speed, so you might find out what transfer speeds your camera was able to support at the first. If using unsuitable card, the card might be damage or affect device performance.

1.23 My card reader cannot recognize SDHC card or the Operating System prompts want to format the card when attached it.
Ans：Currently some card reader is incompatible with SDHC card. Please refer the manual for card socket supported information before used the card. If the card was formatted by unsupported device, the card might be damaged.

1.24 If the cards can not use on my devices (camera , mobiles , PDA , Card reader), how can I do?
Ans：（1）.Please confirm your device can support the memory card, for example: what maximum capacity can your device support?
（2）.To use your device to format the card and check the problem is solved or not.
（3）.To use the other card reader to format the card and check the problem is solved or not .
（4）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

1.25 The difference between SLC and MLC.
Ans：The inside of the NAND flash divide into two part cell：one is the SLC(signal Level Cell) , the other is MLC(Multi Level Cell ), the biggest difference between are the cost and the speed.

1.26 After taking the photos, I can not read the picture in the memory card with PC . Why? 
Ans：It may due to that some of the data did not written into the memory card when you took the photo，so you can not read the image which reserved on the card by PC。We suggest that you need to format the card by your camera before taking a picture to make sure the data can be stored in the card normally 。

1.27 After inserting the card into the device，the data in card can not detect or format by protecting，how can I do？
Ans：（1）.Please confirm the switch of the card is in the unlock position . 
（2）.If the above step can not solve your problem , please send back the card to our distributor or the office .

1.28 Can the SDHC card downward compatibility?
Ans：SDHC mean the High Capacity SD card and generally the capacity of the card is over 2GB。The SDHC card must use with the camera or the card reader which support SDHC，but the SDHC devices can read the normal SD card 。Thus , before buying，it need to confirm that the camera or the card reader do support the SDHC。

1.29 What is the difference between 「Removable Disk Mode」 and 「Fix Disk Mode」 CF cards?
Ans：Tomato CF card with ‘Fix Disk Mode’ is used as a permanent data storage device. Use this card for creating fixed partitions, installing operating systems, or creating a bootable drive. If using the card as a portable storage device, then use 「Removable Disk Mode」CF cards.

1.30 How can I determine if my CF card is in fixed disk mode or removable disk mode?
Ans：Insert the CF card to the CF-To-IDE interface, if it is fixed disk mode, it will show "Hard Disk Drives". If it is a removable disk, it will show "Devices with Removable Storage."

1.31 What is the difference between industrial CF cards and commercial CF cards?
Ans：The two main differences are listed below:
（1）.Operating temperature difference：
Industrial CF cards: between -40°C to 85°C
Commercial CF cards: between -25°C to 85°C
（2）.Different flash chip types：
Industrial CF cards: Use SLC (Single Level Cell)
Commercial CF cards: Generally use MLC except for high-end models (Multi Level Cell)

1.32 What does the speed of the CF card mean?
Ans：All Tomato Commercial CF card data transfer statistic testing are fully complying with the "Testmetrix” standard, which is flash alliance for testing speed of memory card.
For example : 1X=150KBytes/sec, So, CF133X=150KBytes/sec X 133=20MBytes/sec.

All data transfer statistics provided is for your reference only. The actual speed of data transfer may vary because of differences in system specifications, settings and performance.

1.33 What is the most important factor for you when buying memory?
Ans：（1）.How much does the memory cost?
（2）.How fast is the memory?
（3）.Can it be used as a boot disk?
（4）.If it be used as a boot disk, please make sure what kind of interface (IDE or PCMCIA interface) you use.

1.34 What is the main difference between CF 3.0 and CF 4.1?
Ans：CF 3.0 supports Multi-word DMA and CF4.1 supports Ultra DMA.

1.35 What is the difference between a Compact Flash? (CF) Type I and CF Type II Flash Memory card?
Ans：The only difference between a CF Type I and CF Type II memory card is the card’s thickness. A CF Type I card is 3.3mm thick, while a CF Type II card is 5mm thick. CF Type I cards will work in a CF Type I, or CF Type II card slot, but CF Type II cards will only fit in a CF Type II slot.

1.36 What is ECC?
Ans：ECC (Error correcting Code) allows data that is being read or transmitting to be checked for errors and, when necessary, to be corrected immediately.

1.37 What is DMA mode and PIO mode? What is different between them? 
Ans：PIO stands for Programmed Input/Output, which is a protocol for data transfer. Since it involves the CPU, the use of PIO mode for data transfer can slow a computer down considerably. On the contrary, DMA (Direct Memory Access) does not involve the CPU. Rather, the involved components move data directly to and from RAM, bypassing the CPU altogether. Therefore, DMA has better performance in data transfer than PIO.
Moreover, DMA can also be divided in two types, which are Multi-word DMA and Ultra DMA. The main difference between these two models is that Ultra DMA can serve faster data transfer speeds than Multi-word.
Note：Ultra DMA is not supported by all types of computers. If you are not sure whether your system support UDMA, please don’t hesitate to contact your device retailers or technical support department.

1.38 If I want to use CF cards that support DMA function on the motherboard, what things should I check?
Ans：If you want to install CF cards that support DMA function, please confirm that your onboard CF socket or CF-to-IDE adapter supports DMA function. You can examine if the following signal pins are connected to determine. All three sets of pins connected indicate the socket (adapter) supports DMA function.
（1）.Pin 21(DMARQ) of IDE <--> Pin43 (DMARQ) of CF connector.
（2）.Pin 27(IORDY) of IDE <--> Pin42 (DSTROBE/DMARDY/IORDY) of CF.
（3）.Pin 29(DMACK) of IDE <--> Pin44 (DMACK) of CF.

1.39 What is the difference between MMC mobile and RS-MMC?
Ans：Tomato`s MMC mobile (DV-RS-MMC) support newest dual Voltage 1.8V/3.3V devices. It can perform low power consumption(Support 1.8V/3.3V dual voltage) and high data transfer rates(support x1, x4 and x8 bus widths), and has all the features and performance of a standard MMC compatible devices. Tomato`s MMC mobile is perfect for the next generation of cell phones. Ex：Nokia 6630,6680/6681,N70,N90.

1.40 What is the difference between Memory Stick Duo and PRO?
Ans：Memory Stick Duo was designed for smaller electronic devices. Compared to a standard Memory Stick, Duo is only half the weight and about a third of the size. Using an adapter, Duo can fit into standard-size Memory Stick or Compact Flash media slots. Memory Stick PRO is the same size as a standard Memory Stick. PRO was developed for devices that required over 128MB of memory and a high-speed data transfer of 160Mbps. PRO is useful for recording real-time, high-resolution moving images.

1.41 Symptoms indicate that a memory card may be defective?
Ans：（1）.Card works in camera but not the reader.
（2）.Card shows corrupt characters.
（3）.Card shows used capacity but no files are on it.
（4）.Card locks camera up.
（5）.Card does not work in device while other compatible cards do.
（6）.Card can not be written to or erased.
（7）.Reader or adapter crashes when card is inserted but works fine with other cards.
（8）.Card show card error in camera.
（9）.Card says it needs to be formatted when inserted in device or reader.
（10）.Shows less available pictures than normal and no pictures on card.
（11）.Card shows bad sectors in scandisk.
（12）.Camera can not be turned off with card inserted.
（13）.Card shows wrong capacity when formatting.

1.42 How the Memory card data lose?
Ans：（1）.When taking pictures too fast to cause the camera cannot finish writing before the next one is taken.
（2）.While the camera still saving data, please turning off it.
（3）.While the camera is still save data to the card, please removing it.
（4）.Use the weak batteries when taking pictures.
（5）.When the card large static charges.
（6）.Airport x-ray machines (suggested to be carried it on yours).
（7）.Put the cards on or near strong magnetic sources.
（8）.While you have files on the card open and to remove it from the card reader.
（9）.While the card still copying files to the hard drive, removing it from the card reader.
（10）.Removing the card without first garbage the icon when on Mac OS.
（11）.On NT, removing the card without first running safe swap.
（12）.On ME and win 2000, removing the card without first stopping it.
（13）.Many things cause file corruption and our memory cards are less susceptible than regular hard drives or other media with moving parts.

  2. USB Flash Driver Products：

2.1 My USB Flash Drive does not work, the PC can not recognize the disk.
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the USB drive into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the USB drive from USB port.
（6）.If you have had ever installed other drivers for the USB drive, please remove them by using the「add/remove programs」 function.
（7）.Install the driver.
（8）.Reboot the system without the drive plugged in.
（9）.Plug in the drive after the desktop boots up completely.
（10）.System should find new hardware and you may see a 「removable disk」 in 「My Computer」. Please don"t plug in the drive before completing the driver installation.
（11）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

2.2 My USB Flash Drive does not work, it says, there is no disk in the drive, please insert disk to drive "X".
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the USB drive into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the USB drive from USB port.
（6）.If you have had ever installed other drivers for the USB drive, please remove them by using the「add/remove programs」 function.
（7）.Install the driver.
（8）.Reboot the system without the drive plugged in.
（9）.Plug in the drive after the desktop boots up completely.
（10）.System should find new hardware and you may see a 「removable disk」 in 「My Computer」. Please don"t plug in the drive before completing the driver installation.
（11）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

2.3 My USB Flash drive does not work, it says the disk is write protected.
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the USB drive into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the USB drive from USB port.
（6）.If you have had ever installed other drivers for the USB drive, please remove them by using the「add/remove programs」 function.
（7）.Install the driver.
（8）.Reboot the system without the drive plugged in.
（9）.Plug in the drive after the desktop boots up completely.
（10）.System should find new hardware and you may see a 「removable disk」 in 「My Computer」. Please don"t plug in the drive before completing the driver installation.
（11）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

2.4 My USB Flash drive does not work, it says the disk is unformatted, but can not be formatted by MS-Windows format command.
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the USB drive into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the USB drive from USB port.
（6）.If you have had ever installed other drivers for the USB drive, please remove them by using the「add/remove programs」 function.
（7）.Install the driver.
（8）.Reboot the system without the drive plugged in.
（9）.Plug in the drive after the desktop boots up completely.
（10）.System should find new hardware and you may see a 「removable disk」 in 「My Computer」. Please don"t plug in the drive before completing the driver installation.
（11）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

2.5 Is my USB drive compatible with Windows Vista? Can it support Ready Boost function?
Ans：The USB drive series are compatible with Microsoft Windows Vista system, but specific USB drives are supported for Ready Boost technology; you may please refer to product specification for further information.
Windows Ready Boost can use storage space on some removable media devices, such as USB flash drives, to speed up your computer. The recommended amount of memory to use for Ready Boost acceleration is one to three times the amount of random access memory (RAM) installed in your computer. For instance, if your computer has 512MB of RAM and you plug in a 4GB USB flash drive, setting aside from 512 MB to 1.5 GB of that drive will offer the best performance boost. Higher than that will not be much benefit.
Due to FAT32 file system limits Ready Boost; 4GB of flash disk is maximum capacity for Ready Boost function.

2.6 My Mac OS didn"t detect the USB flash drive entirely.
Ans：USB flash drive should be play with driver free under Mac OS 9.0 or above. If the USB mass storage driver of Mac system was modified or deleted, it might not detect the USB drive when it"s plugged in. Please first remove all USB devices from the system. Visit Apple"s website to download the USB driver then install it. Also, please plug it directly into the onboard USB port, instead the port on keyboards, USB hubs or extension cables.

2.7 My windows 98SE system does not recognize the USB drive after installing its driver.
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the USB drive into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the USB drive from USB port.
（6）.If you have had ever installed other drivers for the USB drive, please remove them by using the「add/remove programs」 function.
（7）.Install the driver.
（8）.Reboot the system without the drive plugged in.
（9）.Plug in the drive after the desktop boots up completely.
（10）.System should find new hardware and you may see a 「removable disk」 in 「My Computer」. Please don"t plug in the drive before completing the driver installation.
（11）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

2.8 If the driver would be installed correctly but Windows system still didn"t recognize the USB drive (Windows ME/2000/XP/VISTA).
Ans：Please follow these steps to remove and reinstall all USB controllers:
（1）.Click Start, point to Settings, and then click Control Panel.
（2）.Double-click System, and then click the Hardware tab.
（3）.Click the Device Manager Button.
（4）.Expand Universal Serial Bus controllers.
（5）.Right-click every device under the Universal Serial Bus controllers’ node and then click uninstall to remove them one at a time.
（7）.Reboot the system without any USB device attached to the USB port.
（8）.Windows system will reinstall the USB controllers when restarted the computer.
（9）.Plug in the disk and test to this issue is resolved.

2.9 I receive this message「Hi-Speed USB Driver on low speed USB port」 when I plug the USB drive into my PC"s USB port.
Ans：This is because your USB drive is a Hi-Speed USB 2.0 compliant device and is recommended that you plug it into a Hi-Speed USB 2.0 port. When you plug it into a non-Hi-Speed USB port, Windows will show this alert message. You can still continue to use the disk but it will run at a reduced speed.

2.10 My USB drive shows up in the device manager, and it appears to be working properly, but I can"t see a removable disk in "My computer”.
Ans：Go to 「Start」.「Settings」.「control panel」 .「admin tools」.「computer management」 .「disk management」and right click on the Traveling disk then change the drive letter and path. Give the drive a letter that is not being used.

2.11 Why does my computer ask me to format this USB drive suddenly?
Ans：Please follow the steps to rectify the problem.
（1）.Right click the 「removable disk」to choose 「properties」.「tools」.
（2）.Run the function of 「Error-checking status」 and 「De-fragmentation Status」.
（3）.Then format the disk by the disk utility program that came with it.
（4）.If the function does not work or the problem still persists, please take it to the original purchase place for a retail warranty service.
（5）.The most common damage casued to a USB drive is when unplugging it from the USB port unexpectedly. Under Windows XP/2000/ME, please follow the safe removal procedure before you unplug the disk. Please left click on the green arrow in the icon tray, and then click on the message "Stop USB Mass Storage Device." After the message "you can safely remove this Device" shows, click "ok" they you can unplug the USB disk from the USB port. If the device was removed without following the safe removal procedure, it might be damaged or result in data loss.

2.12 After I formatted the USB drive under Windows OS, my Mac PC doesn’t recognize it anymore.
Ans：Please check the file system you choose to format the disk. Mac OS is fully compatible with FAT system files but not FAT32 or NTFS. Please reformat it as FAT files under Windows OS. If you format the disk as a HDD or USB ZIP by the utility program under Windows OS, it won"t be recognized by Mac OS, either. Please reformat it as a FDD by the utility program under Windows OS

2.13 I receive「memory shortage」 message when copying files to the USB drive, but there are still lots of capacities left on the disk.
Ans：This is an known FAT system file issue. Every Traveling disk is formatted in FAT file system. If you want to copy more then 255 files at a time, please create another folder. Or you may reformat the disk into FAT 32 system files, but the FAT system files have better compatibility with most operating system.

2.14 The USB drive shows less capacity under Windows then it should be.
Ans：The disk shows less capacity under windows OS. It"s because for hardware manufacturer 1k=1000bytes.But for Microsoft 1k=1024bytes.That"s why a USB drive 512MB shows from 477~499MB under Windows OS. You may check your hard disk and find it shows less capacity under windows than it should be.

2.15 Does the USB drive work under WIN 95/NT/CE/Mac OS 8.6?
Ans：This device doesn"t support WIN NT/95/CE/Mac OS 8.6. Please use it under WIN 98SE/2000/ME/XP/VISTA and MAC 9.0& above.

2.16 My PC detects the Traveling disk as a security device and asking for a driver.
Ans：The OS should not ask another driver for security area or detect it as security device. Please test it under other system to verify its function, if the problem persist, this device might be defective by some wrong setting. Please contact the original purchase place for the retail warranty service

2.17 My system equips with 1.1 USB port, can I use it with USB flash disk 2.0?
Ans：Yes, USB 2.0 device has backward compatibility, only it will run in a reduce speed if you use it with 1.1 USB port.

3. Card Reader Products：

3.1 How to confirm if the computer support USB 2.0 or not?
Ans：To confirm your PC support USB2.0 or not and confirm the driver is installed or not：
(1).To confirm that your host have the socket of USB2.0。(It can refer to the specification of the motherboard，if it do not support，it can extra install the board of USB2.0)
(2).To confirm your Windows version；Win98/SE.WinME have to install the USB2.0 driver which provided by motherboard or USB board.Win2000 system need to update to SP4 version.WinXP system need to update to SP1 version。
(3).If the above conditions all possess，in「system contents」->「device manager」->「Universal Serial Bus Controllers」lists，it will show the device named「XXX Enhanced Host Controller Interface」，it means that your computer already have the ability to install the USB2.0。
(4).To install the driver which provided by USB device。(Note：Most devices need without the extra driver。)

3. 2 How the confirm my storage device have the speed of the USB2.0？
Ans：If your computer had already installed the storage device of USB2.0，you can download the testing tool like SiSoftware Sandra，to test the read and write speed of your device。Generally，the average speed of the read and write speed over 1Mb/Sec，means that your device have the speed of the USB2.0。(Note：The speed may vary due to host and device configuration.)

3.3 Can"t Recognize by PC System?
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the card reader into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the card reader from USB port.
（6）.If you have had ever installe

3.4 My windows system does not recognize the USB drive after installing its driver?
Ans：Please follow the steps below to reinstall the driver under windows system.
（1）.Plug the card reader into USB port.
（2）.Go to 「Device Manager」 and Right click on「My computer」.「properties」. 「hardware」.「device manager」.
（3）.Click 「+」 next to the 「Universal serial bus controllers」 or 「other devices」 .
（4）.Right click the device that is with「!」.「?」or「X」 symbol then choose 「uninstall」.
（5）.Unplug the card reader from USB port.
（6）.If you have had ever installed other drivers for the card reader, please remove them by using the「add/remove programs」 function.
（7）.Install the driver.
（8）.Reboot the system without the card reader plugged in.
（9）.Plug in the card reader after the desktop boots up completely.
（10）.System should find new hardware and you may see a 「removable disk」 in 「My Computer」. Please don"t plug in the card reader before completing the driver installation.
（11）.If the above steps can not solve your problem , please send back the card to our distributor or the office .

3.5 How do I use a USB Reader?
Ans：The USB reader as floppy drive, you can copy & past the file via USB Reader.